FAQ

Q: Where do you ship?
A: We ship worldwide. Shipping costs and times are calculated at checkout.

Q: How long does shipping take?
A: Most orders ship in 3-5 business days and arrive within 7-14 business days.

Q: Can I track my order?
A: Yes, tracking details will be emailed once your order ships.

Q: Can I return an item?
A: Returns are accepted within 14 days for unused items in original packaging. Custom orders and final sale items are non-refundable.

Q: Who pays for return shipping?
A: Customers cover return shipping unless the item is defective or damaged.

Q: When will I get my refund?
A: Refunds are processed within 5-7 business days of receiving the return.

Q: Do you offer exchanges?
A: No direct exchanges—return the item and place a new order.

Q: What if my order is damaged?
A: Email us at makerhazel@gmail.com with photos within 48 hours, and we’ll make it right.

Q: Are your products sustainable?
A: Sustainability is at the core of our process. We prioritize durable materials, thoughtful manufacturing, and timeless designs to minimize waste and ensure long-lasting quality.

Q: Do you offer custom designs?
A: Yes! We’d be happy to work with you on a custom design. Whether it’s a variation of an existing product or something entirely unique, we’ll do our best to bring your vision to life.

Just email us at makerhazel@gmail.com with your idea, and we’ll get back to you with options, timelines, and pricing.

Q: Do you work on custom or collaborative projects?
A: Yes! We love collaborating on unique projects. If you have an idea or want to partner with us, send an email to makerhazel@gmail.com